To avoid any confusion we have made our terms and conditions simple to read and follow:
Our Instructors
After you have paid us, we will pass the full amount onto your driving instructor, once the initial lesson is completed. If you would like to request a refund, we ask that you talk to your instructor first. If you are unsatisfied with this, we suggest you pay your instructor on a lesson by lesson basis.
- Your fully trained instructor will provide your lessons in a dual controlled car which is clean and safe for the roads.
- All instructors will professionally represent themselves.
- All instructors will have a smart appearance.
- Our driving instructors operate a non-smoking policy.
Driving Test
Your instructor is within their rights to withdraw their car for test usage if they feel you’re not ready. If this happens, your instructor will give you at least 5 working days notice.
If you fail a mock driving test, you are still permitted to go for your driving test providing that your instructor thinks you have a fair chance of passing.
In the unlikely event that your instructor falls ill, we will aim to find you another instructor; we are unable to guarantee this.
In the event that the instructor’s car is not roadworthy for your driving test, your instructor will do their utmost to find you a similar vehicle, we cannot guarantee the vehicle will be exactly the same.
If the examiner has refused to go out in your instructor’s car because it’s considered not roadworthy, your driving instructor will pay for a second test and may offer up to 2 hours of lessons free of charge before your next test.
Please make payments to your allocated instructor
We are not responsible for any funds paid to the franchised instructor; the contract is between the pupil and the franchised instructor. If you are unhappy or need help resolving a problem, you can contact the office, and we’ll do our best to try and resolve the situation.
Introductory offers are only available to new students, you are only permitted to take advantage of one of these offers. Offers can also not be used with any other offers.
Cancellation Policy
You must give at least 24 hours notice to your instructor if you need to cancel a lesson for any reason. If it’s less than 24 hours and your instructor can charge you the standard lesson rate.
You are required to show a valid UK provisional driving license before your first driving lesson. If you fail to do this, your instructor is allowed to cancel any lessons booked within a 24 hour period, you may still be charged.
We are not responsible for any lesson/test cancellations due to breakdown or illness/bereavement. We’ll try to find another vehicle or instructor, we are unable to guarantee this.
Refund and Complaints Policy
In the circumstance that you are not completely happy with a recent driving lesson, please contact us with the details of why by email. The office manager will look into your complaint and be in touch as soon as possible.
Gift vouchers are valid for 6 months from date of purchase and driving lessons must be redeemed/booked within this time.
All pre-paid block booking offers are valid for 6 months from when you purchase it. If you have any issues starting/fulfilling your remaining lessons, then please notify us by email. If you contact us after the 6 month period, you may lose any remaining lessons.
After you start your first driving lesson from a pre-paid booking, you have a further 6 months to complete the rest of your lessons with your allocated instructor.
If you have any trouble booking with your instructor, you must inform us in writing before they expire via email or our contact form..
If you book a block of lessons and can’t continue with them, we can provide a credit note for the rest of your lessons (expires after 6 months). Block bookings are non-refundable unless 0 hours have been used.
If you book an intensive course and decide to cancel before beginning – you will lose 50% of the course payment unless you have given a minimum of two weeks notice. If you have started an intensive course and you decide to cancel, you will lose any more hours paid for.
Any complaints about the instructor’s vehicle, sex, ethnic origin or training resources is a personal preference and should be raised when booking your first lesson.
If you encounter any problems or want to raise a complaint, please talk to your instructor first. If you are still not satisfied, then please state this in writing in an email to us. Please include your contact number and our manager will be in contact ASAP.
If your complaint is about test preparation, please let us know before your test, so that we can assist.
If you have any issues with your lessons, we ask that you consult your instructor, alternatively you can contact us via email.
Offers/price changes:
We are within our rights to change driving lesson prices and offers at any time. Lesson prices are subject to change depending on the location and whether you learn in an automatic or manual car.
Pre-payments are honoured at the time in which they’re purchased, however the first lesson must be taken within 6 months from purchase.
Use of Personal Information:
Any personal information and details received us are used only for delivery of the intended service, and records are kept strictly confidential. Information may sometimes need to be shared with third parties to enable us to deliver the service required. To find our more please see our Privacy Policy
We uphold and are in accordance with the Data Protection Act (1998).
Limitation of Liability:
We as a company and our driving instructors are not liable for any damage or loss caused relating to any business interests such as lost earnings, lost profits, loss of business/opportunity or business interruption, including in no event liable for negligence or breach of statutory duty.
The content displayed on the website such as information, images and logos relating to us. services/products provided are displayed without any representation of warranty implied, whether it be implied warranties of fitness for purpose, satisfactory quality, non-infringement, compatibility, security and accuracy. For what has been permitted by law exclusion of all terms and warranties are applied, directly or indirectly.
We do not guarantee that any information we provide is free from errors and we are not liable for any virus that the server may transmit.